The pandemic has reinforced the importance of agility for many businesses.

What role does agility play in securing future success for your business? What are the drivers of agility in a post-COVID-19 environment? 

Click play for a summary of the findings and find out more below. 

The COVID-19 crisis presented difficulties for us all. As we had to adapt to the changes in our day-to-day lives, so did companies of all sizes. With businesses having to transform their operations literally overnight, the pandemic has shown the value of more agile operations.

Over the last 18 months we carried out over 1,000 survey interviews, in November 2019 and September 2020 with the help of YouGov and Censuswide. The two interview surveys combined provide a unique view of how businesses will adjust to succeed as we recover from the worst of the pandemic and learn to live, and do business, alongside COVID-19.

Our research shows that companies' attitudes have unsurprisingly shifted from those they had pre-pandemic, with an increased focus on agility. And as more businesses place value on agility, more have also expressed concern about losing agility as their business grows. 

The research looks at what businesses think constitutes agility and what they're investing in to secure it. Unsurprisingly, businesses are placing more importance on investing in technology, and the need to rapidly adapt throughout the pandemic has also shown them the value of sound decision making. 

The incentives for being agile have also shifted. Employees are being given more priority as businesses have discovered flexible working arrangements are key to staying agile. And more thought is being given to which sources of funding have positive and negative impacts on agility.

Read each of our reports highlighted below to find out more. 
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We believe agility is vital to the continued success of our clients. We conducted this research to help us better understand what agility means to businesses and how they are using it to deliver their business goals.

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Businesses look to agility to secure their post-COVID-19 future

In the first report we look at the importance of agility when operating in a changing business landscape and what agility means to businesses. We also asked business leaders about their short and long-term business objectives. Although the pandemic has been challenging, looking ahead to the long term there are reasons to feel positive across all sectors.


The drivers of agility for business in a post-COVID-19 environment

In the second report we give consideration to what drives agility and what businesses are investing in to secure it, with employees being given a greater priority than pre-COVID-19. We also look at how sources of funding can impact agility.

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We consider there to be five key takeaways from our survey


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Constantly think ahead about the role and potential for technology in the business to both maximise efficiency and avoid dependence on legacy systems and processes.

Decision making

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Review decision making processes, including the role of financial input, to ensure the right decisions are made at pace.

Flexible working

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Proactively plan flexible working practices post-pandemic, to give clarity to employees as well as aiding recruitment and retention.

Operations planning

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Review the structure of teams, training needs and routes to greater employee empowerment to ensure continuity of operations and aid succession planning.

Funding strategy

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Develop a funding strategy for the business which will protect agility and resilience in the long term.

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